FAQs

Please email us sales@threelayer.com and ask for the sales department or download a PDF catalog by clicking here.
Yes, as long as you are a qualified reseller, engaged in the apparel business and have a valid resale certificate. Three Layer Sportswear is a wholesale distributor that ONLY sells to businesses who embellish or resell the merchandise. You will be required to provide a Resale Tax ID when signing up for an account. You may setup your account by clicking this link

As soon as your account is setup, you will receive your login credentials and you will be able to place your orders online via NuOrder B2B Wholesale Platform .

Video: How To Place Orders On NuORDER For Buyers

Article: How To Log In To NuORDER

You can Download NuOrder iPhone/iPad Application by Clicking Here

You may also email your orders to us: sales@threelayer.com or fax it to 213.228.3231 This will insure order accuracy and create a means to track your orders. To speak with a salesperson for specific ordering information, please contact our Sales Department.

We accept cash, all major credit cards, cashiers and company checks. You will be required to enter payment information at the time of Checkout. Three Layer Sportswear offers net 30 terms once a credit application has been submitted and approved by our factors.
Yes, Just 6 pcs per color per size per style.
All Three layer t-shirts, tank tops, crewnecks sweatshirts, sweatpants pullover and full zip hoodies come with tearaway tags for the purpose of having the tag easily removed if needed. They come out by simply pulling them, making it easy and convenient for you to rebrand our products according to your needs.
Yes, please refer to our CUSTOM Orders section of our website (minimum quantity 2500).

Once your order has been received and payment processed, the order usually ships within 48 hours. Note, orders placed after 12 p.m. on a Friday will go out the following Monday or next business day during a holiday weekend.

If you do not receive the package on time, you must notify Three Layer Sportswear within 3 business days of the expected date of arrival so we can file a claim for this. Otherwise Three Layer will not be responsible for the lost package.

Please email us sales@threelayer.com and confirm if we have a free shipping promo going on and our team will advise accordingly.

If you have a problem or discrepancy with an order, contact our Help Desk by emailing sales@threelayer.com. Please provide your invoice/order/PO# along with the style number, color and quantity you are inquiring about.

Absolutely no returns on printed, washed or decorated merchandise. Garments must be inspected before printing.

All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.

All returned or refused shipments are subject to a 15% or $25 (whichever is greater) restocking charge in addition to both outbound and return freight costs and COD charges.

Without a valid return authorization number, our warehouse will not accept returns.

Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw.

Discontinued styles or merchandise over 30 days old cannot be returned.

Please include a copy of the invoice to ensure proper credit in a timely manner. (Approximately two weeks).

If your order is not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.