FAQs

How can I get more information about your products?

You can contact us at (213) 228-3414 and ask for the sales department or download a PDF catalog by clicking here.

Can I set up a wholesale account with Three Layer Sportswear?

Yes, as long as you are a qualified reseller, engaged in the apparel business and have a valid resale certificate. Three Layer Sportswear is a wholesale distributor that ONLY sells to businesses who embellish or resell the merchandise. You will be required to provide a Resale Tax ID when signing up for an account.

You may setup your account by clicking this link

How do I place a wholesale order?

As soon as your account is setup, you will receive your login credentials and you will be able to place your orders online via NuOrder B2B Wholesale Platform (Desktop/iPad only).

Video: How To Place Orders On NuORDER For Buyers

Article: How To Log In To NuORDER

You can Download NuOrder iPad Application by Clicking Here

NuORDER

You may also email your orders to us: sales@threelayer.com or fax it to 213.228.3231 This will insure order accuracy and create a means to track your orders. To speak with a salesperson for specific ordering information, please contact our Sales Department.

What payment methods are available?

We accept cash, all major credit cards, cashiers and company checks. You will be required to enter payment information at the time of Checkout. Three Layer Sportswear offers net 30 terms once a credit application has been submitted and approved by our factors.

Are there minimums?

Minimum wholesale quantity required is 12 pcs per style in pullover hoodies, full-zip hoodies, youth hoodies, and crewneck sweatshirts (mix n match allowed). For wholesale blank t-shirts and tanktops, the minimum is 12 (6/color/size) . For minimums on our Custom Fleece Program please contact umair@threelayer.com

Do your hoodies and t-shirts come with tear away labels?

All Three layer t-shirts, tank tops, crewnecks sweatshirts, sweatpants pullover and full zip hoodies come with tearaway tags for the purpose of having the tag easily removed if needed. They come out by simply pulling them, making it easy and convenient for you to rebrand our products according to your needs

Can I order custom colors and styles?

Yes, please refer to our CUSTOM Orders section of our website (minimum quantity 2500)

How long will it take for my order to ship?

Once your order has been received and payment processed, the order usually ships within 48 hours. Note, orders placed after 12 p.m. on a Friday will go out the following Monday or next business day during a holiday weekend.

What is your return policy?

If you have a problem or discrepancy with an order, contact our Help Desk at 213-228-3414. Please have your invoice ready along with the style number, color and quantity you are inquiring about.
Absolutely no returns on printed, washed or decorated merchandise. Garments must be inspected before printing.
All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.
All returned or refused shipments are subject to a 15% or $25 (whichever is greater) restocking charge in addition to both outbound and return freight costs and COD charges.
Without a valid return authorization number, our warehouse will not accept returns.
Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw.
Discontinued styles or merchandise over 30 days old cannot be returned.
Please include a copy of the invoice to ensure proper credit in a timely manner. (Approximately two weeks)
If your order is not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.

FAQs